3 Secrets You Can Learn from a Customer Service SuperStar

When I was younger I really enjoyed working in customer service... No, actually I LOVED it! Not only did I love it, but I was great at it.


Today I want to share with you the 3 Secrets I learned from being a customer service superstar, and how you can use them to make your business (and relationships!) much happier and healthier.

What is customer service anyway? Well great customer service is about serving others. Making sure that the people in your life are not only getting their expectations met, but enjoying their experience with you.

How do we do that? By giving more than they expect! The only way to do that is through effective communication. 

1. Tell people what to expect 
2. Give them MORE than what they expect 
3. Then ask them if their expectations were met. 

This is the key...ask for feedback! If at the end of the experience they are thinking that they are delighted, and you have them share that out loud, they have solidified for themself that their expectations were met.

Let's be honest...most businesses don't do that. But it is the best way I know of to prevent customer service issues.

If you were to apply this concept to your relationships and give more than is expected, you will find much more love and happiness within them.

Remember that our goals are to have their expectations met (or hopefully surpassed), and for them to enjoy their experience with you. But what if they didn't...?

Let's say a customer calls to complain. That was always my favorite part of working for someone else because it gave me the opportunity to a.) learn something new about what wasn't working for us, and b.) immediately make a correction and rectify the customers experience.

Here's an example: (voice recording)

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As you heard, I didn't try to defend...but instead became her ally. By seeing things from other's point of view we learn, and can see what needs to be done to correct the problem.

Just think of how all of your relationships could be different if only you could give up the need to defend! When we become more concerned with making life better for others than we are with defending how and why we failed others, we will create the relationships and business of our dreams.

The final secret to great customer service is to remember that it's not happening to you, it is happening FOR you to learn and grow. Customer feedback is imperative for your growth as a business owner. We need to hear from the people we serve about what they love about us so we can expand on it, and we also need to hear about how we failed them so that we can make corrections.

"A good man learns from his mistakes, but a great man corrects them." -Unknown

Let's review:

Secret #1: Give more than they expect

Secret #2: Be your customers ally

Secret #3: Learn from and correct your mistakes

Which of these are you going to focus on implementing in your business and/or relationships? I'd love to hear, so please share below your thoughts and insights.

With love & light,
Keli Ackroyd
www.KeliAckroyd.com